Knowledge base
The same articles our customers read inside the app. Nothing hidden behind a demo call.
Before you onboard
One sentence: it runs your order-to-dispatch floor: every Shopify order…
Is this a good fit for us?Honest checklist. If you tick the "great fit" column, onboarding will be…
What you need before onboardingEverything on this list is a one-time setup. With these in hand, a workspace…
Running your floor
What a normal shipping day looks like with the system running it. Times are…
Orders & confirmationEvery order placed on your Shopify store appears in the app automatically;…
Picking & packing (with item verification)This is the part of the system built to stop the two most expensive floor…
Shipping & dispatchOn the Ship tab, tick the orders and press Assign AWB. The system asks…
Inventory basicsInventory is optional: you can run pure order-to-dispatch without it. But…
Returns, RTO & CODThe unglamorous half of D2C, built in because this is where money leaks.
Your team, roles & securityPIN. Fast to type between parcels, no emails or passwords to manage.
Common questionsDo we need to install anything?
Finding your way aroundA map of the app for a newly-onboarded founder. Five tabs across the top,…
The "Where do I…?" quick referenceTask → place. Bookmark this one.
Your own error checks (error rules)Every brand has orders that "look wrong" in a way only that brand knows:…
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